Stop acting like amateurs

So Wesbank wants to confirm the insurance on my car. No problem. <br> <br> The problem is they get some goon who reads off a script at two mph to phone me. Sorry, not interested. I'm paying enough interest to get professional service. So I interrupt him and tell him I'm not interested in this call, send me an e-mail with what is required, and I confirm my e-mail address with him.<br> <br> Then I get an SMS saying they tried to contact me. So I e-mail them. No response. Two days later, I get an automated e-mail with the information I need. I forward it to my insurers, they respond with the necessary documentation, and I forward it to Wesbank at the e-mail address given.<br> <br> And two days later I get another sms saying a \service consultant\" will contact me to confirm cover. Good grief, people, it's done, read your fricken e-mails!<br> <br> In their rush to automation, Wesbank has forgotten they're actually dealing with a customer. And I want a professional service. For the avoidance of doubt, that means tracking their interactions with me, and conducting themselves professionally. If another inarticulate call centre drone phones me looking for confirmation of cover again, my reply will be \"Just f*** off.\""