Still waiting Wesbank

I have been nothing but a loyal client to Wesbank, but since my car was stole in December last year, I got to know where Wesbank's loyalties lie. Their customer service is appalling to say the least, they don't even deserve this rating. I asked them in January for vehicle papers so that I could change it to my name and deregister it so that the insurance can pay the claim. They advised that it would be best to deregister the car from their side as it was already marked as ******. I agreed.

Today we are in June and I'm still waiting. I have written countless times to Wesbank on this. The insurance has written to Wesbank as well, still there's no feedback whatsoever. Calls are not answered. If the call is answered the person cannot assist and you get transferred to a call that will not be answered. I understand that Covid has brought challenges but this is disheartening and frustrating and qualifies as negligence on the part of Wesbank.