BM
Bheki M
1 reviews | Active since Mar 2012
03 Nov 2015, 11:33
Still waiting for refund
I made a double payment for my car then contacted Wesbank on Thursday 29 October 2015 to refund me the other installment, they requested proof of payment, I spoke to my banker on Friday 30th October 2015 about this, he gave me feedback that Wesbank had confirmed that my refund is being processed and the money should reflect on my account after 24-48 hours from time of processing (obviously this should be quicker since I bank with FNB), today is the 3rd November 2015 and I'm yet to see the funds in my account...
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WesBank's replyOfficial
04 Nov 2015, 15:55Hello Baba Thembelihle,
Thank you for sharing your dissatisfaction with us allowing us to rectify the matter.
We strive to deliver superior customer service at all times and as such we have contacted you to clarify what the delay was, and have confirmed that the refund is reflecting in your bank account.
We trust that that this matter has been resolved to your satisfaction.
Kind regards,
WesBank
Thank you for sharing your dissatisfaction with us allowing us to rectify the matter.
We strive to deliver superior customer service at all times and as such we have contacted you to clarify what the delay was, and have confirmed that the refund is reflecting in your bank account.
We trust that that this matter has been resolved to your satisfaction.
Kind regards,
WesBank
WesBank's reply04 Nov 2015, 15:55
Official
Hello Baba Thembelihle,
Thank you for sharing your dissatisfaction with us allowing us to rectify the matter.
We strive to deliver superior customer service at all times and as such we have contacted you to clarify what the delay was, and have confirmed that the refund is reflecting in your bank account.
We trust that that this matter has been resolved to your satisfaction.
Kind regards,
WesBank
Thank you for sharing your dissatisfaction with us allowing us to rectify the matter.
We strive to deliver superior customer service at all times and as such we have contacted you to clarify what the delay was, and have confirmed that the refund is reflecting in your bank account.
We trust that that this matter has been resolved to your satisfaction.
Kind regards,
WesBank