Still Waiting for My Refund - ***

I settled my car with Wesbank in April 2024 and was requested to pay R362.00 in transfer fees which I did. I had to follow up several times for the transfer documents with no success. I later received the ENatis but the transfer was not done by Wesbank. I had to go and do it myself. I requested a refund of the transfer fees I had paid, to date I have been refunded my money.