Still waiting and still begging.

I refer to my previous complaint on HelloPeter. The letter of settlement was sent but unfortunately, it only gave us 1 week to settle matters. We have been dealing with another bank and they have sorted absolutely everything out and all they need is an updated settlement letter with the updated valid date. I have contacted every single email address from Wesbank begging for the updated letter, to no avail. PLEASE can someone just email this letter to me, PLEASE? I am sure Wesbank wants this matter sorted out as much as I do.