kK
kerrylisagoncalves K
1 reviews | Active since May 2017
28 Apr 2021, 21:34
Still took off debit order plus further charges a month after vehicle was settled.
My dad has tried repeatedly to call Wesbank. No answer. His car was settled on 31 March. We have proof of payment. The monthly debit order still went off (even though vehicle is settled) - so they owe my dad his money back PLUS they even added on another R300 now for various fees. He does not own this car anymore!! You owe him all this money back!!! Stop taking money from a person who no longer owns this vehicle nor finances or with you.
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WesBank's replyOfficial
29 Apr 2021, 12:21Dear Kerry R
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
WesBank's reply29 Apr 2021, 12:21
Official
Dear Kerry R
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution