BE
Bernhard E
1 reviews | Active since Apr 2014
07 Jan 2016, 10:02
Still struggling to get a vehicle regsitered!
Once again due to this particular consultants lack of professionalism/knowledge is costing me money. After purchasing a vehicle from Wesbank left in my deceased grandmothers estate we were requested to send the death certificate for probably the 20th time in 3 months. We had to wait and argue with Elizabeth that we had purchased the vehicle for weeks and she never actually told us what the problem was. We received the vehicle on the 10/11/2015 with the license expiring on the 23/11/2015 Elizabeth only had the necessary documentation delivered on the 30/12/2015. Now there are penalty fees which I can not and will not pay. i suggest Wesbank finally get the pic and get rid of this woman.
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WesBank's replyOfficial
08 Jan 2016, 16:27Hello Bernhard LE,
Thank you for bringing this matter to our attention and affording us this opportunity to look into the enquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. We have been in contact with you and requested the initial request sent to Elizabeth due to her unavailability. We are currently investigating the matter and will revert with feedback during the course of Monday, 11 January 2015.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us this opportunity to look into the enquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. We have been in contact with you and requested the initial request sent to Elizabeth due to her unavailability. We are currently investigating the matter and will revert with feedback during the course of Monday, 11 January 2015.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply08 Jan 2016, 16:27
Official
Hello Bernhard LE,
Thank you for bringing this matter to our attention and affording us this opportunity to look into the enquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. We have been in contact with you and requested the initial request sent to Elizabeth due to her unavailability. We are currently investigating the matter and will revert with feedback during the course of Monday, 11 January 2015.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us this opportunity to look into the enquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. We have been in contact with you and requested the initial request sent to Elizabeth due to her unavailability. We are currently investigating the matter and will revert with feedback during the course of Monday, 11 January 2015.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank