1 reviews | Active since Mar 2009
Still paying for a broken vehicle!
I have paid for 6months and STILL have no working vehicle. I have complained months ago, you did nothing, then I went to the IDA, Ombudsman and now the NCC and thereafter my Attorney will address the matter, as you have failed me. The vehicle was in an accident and the dealer failed to mention this, the vehicle broke within 3days that we had it, and has been in and out the workshops of mechanics and the dealer ever since. I have done my part by paying this account and the repairs like a very loyal customer, but you have disappointed me in every way possible. You have been hiding behind the fact that the Ombudsman made a decision regarding the repairs of the One invoice, and now you also stand by it, however, if you have read the mails and letters, you would have seen there is much more to it than just one invoice. I have to pay you every month, but you have done nothing to assist me, the one stupid person who has been doing everything right and paying my account, even though for the past 6 months i have not had this vehicle. And still don't have a working vehicle. I do not see that this relationship between customer and bank could last. I had to get alternative transport in the meantime, but the bank does not care about that and also not how i pay for it on my low income salary.
