Still no resolution to my query from Wesbank

I wrote a review on Wesbank on the 08/06/21 there was a response saying the matter will be investigated, today is the 22/06/21 and still no resolution or contact as to why it is taking an eternity to simply send me my car documents so that i can do the change of ownership. Are the documents coming from a different country or what? I need a manager to respond and call me with a solution not another we will investigate story. I have specified the locker, given my email address and cell number for the pin to send to, so there shouldn't be any hold ups. If this cannot be done within the next day I then expect Wesbank to do the transfer on my behalf as they clearly don't want me to do it on my own.