Still no assistance

So I complained about Wesbank last week and got a call from a rather friendly lady trying to sort out my issues. Shem she tried, I’m sure if it was up to her and my business manager, the issue would be resolved by now. But unfortunately it’s up to clueless call centre officials working behind desks. None of those people even know how to assist. And all I need, to have my swiping machine linked to my merchant. For the love of God, can this issue get sorted already.