STILL HAVE NOT RECEIVED CAR'S NATIS DOCUMENTS

I PUT A COMPLAINT ON THIS SIGHT A WEEK AGO ABOUT WESBANKS APPALLING SERVICE AND LACK OF RESPONSE.I SETTLED MY CAR IN JANUARY AND AM STILL WAITING TO GET MY CARS NATIS DOCUMENTS.AFTER I LODGED THE COMPLAINT LAST FRIDAY I WAS CONTACTED BY A CURT MOONSAMY ON MONDAY WHO APPARENTLY DEALS WITH COMPLAINTS.HE ASSURED ME THE ISSUE WOULD BE RESOLVED.HE SAID HE WOULD ARRANGE FOR A DUPLICATE OF THE NATIS DOCUMENTS TO BE PULLED AT NO EXTRA COST TO ME.THEY SHOULD ARRIVE AT HIS OFFICE BY THURSDAY(YESTERDAY) AND HE WOULD ARRANGE AN OVERNIGHT COURIER TO ME TODAY.BUT WOULD CONTACT ME AS SOON AS THEY ARRIVED.I HAVE SENT HIM NUMERTOUS EMAILS AND TRIED TO PHONE HIM,I AM STILL WAITING!IS THIS HOW WESBANK RESOLVES ISSUES?MORE SHOCKING SERVICE AND INEFFICIENCY!I HAVE BEEN UNABLE TO SELL MY CAR UP UNTIL NOW.I ASSURED INTERESTED PARTY THAT I WOULD HAVE THE DOCUMENTS TODAY.MORE EMPTY PROMISES THAT HAVE NOW COST ME SALE OF MY CAR-DEAL FELL THROUGH DUE TO THEIR TOTAL INABILITY TO PROVIDE ANY TYPE OF SERVICE!I AM HIGHLY ANNOYED AND EXTREMELY FRUSTRATED!THEY HAVE BEEN TOTALLY USELESS UP UNTIL NOW AND HAVE A TOTALLY UNCARING ATTITUDE TOWARDS THEIR CLIENTS.I HAVE NEVER BEEN TREATED SO POORLY!