Still awaiting NATIS document after years of requests

When a vehicle -Pajero was paid up the Wesbank did not change the vehicle over into my name as title holder. No every year the traffic department request the registration document and we struggle to get the licence for the current vehicle. Despite numerous requests to Wesbank they still refuse to send the original registration document or a copy thereof. This has gone on for a number of years and is getting monotonous all the running to and fro from the traffic department causing driving *******ly until they finally give me a licence for my current vehicle.

Please Wesbank we paid and settled what we owe and still you refuse to communicate. All we get is that the staff work from home and the system is back logged. Not good enough