Still awaiting my ownership after more than a month and it only takes 10 working days

On 14 December 2020, I went to my local licensing department to do a change of ownership. There I was informed that the proxy of the bank is not matching their system. I phoned Wesbank and they were wonderful and advised they can do it for me and it would take 10 working days. I made the payment immediately and sent through the required documentation. On 5 January I followed up and was advised licensing department is closed. They will open week of 11 January. I followed up again on 21 January and yesterday, but NO FEEDBACK. I mean, this is ridiculous.