SK
Shane K

1 reviews | Active since Apr 2012

21 Dec 2023, 14:10

Steer clear of Wesbank The Engine Room and Motorite - Will sell you service plans they do not intend to honor

Steer clear of accepting service plans from Wesbank The Engine Room, was sold a service plan after buying a 2nd hand card financed via Wesbank, specified that I would only accept the service plan if the cambelt service would be covered, was assured it would be, a few months later send the car in for 120Km's cambelt service and Motorite who administers the plan state they will not authorize as the service interval is 8 years or 120K km's whichever comes first, I did not own the car during that period, surely the sales person who had all of my details from Wesbank would have checked this before selling me something that I specified as being the major point in me deciding to take the service plan.

Very displeased by this, all they want is to sell service contracts without doing due diligence before they contact you, which by the way was not solicited.

Will be escalating with the banking ombudsman and seeing what the CPA states and what recourse is available

0
Replies (2)
WesBank
WesBank's reply21 Dec 2023, 14:35
Official
Dear Shane
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
We will be in touch with you to resolve this matter. 

Regards, 
WesBank Service Resolution 
SK
Shane K's update11 Jan 2024, 15:51
Reviewer Update
Still not resolved, have spoken to Engine room Exco member Viven Naidoo, they duck and dive not to honor what they sold me, STEER CLEAR OF THE WESBANK THE ENGINE ROOM