*****ing money from clients

I signed a car finance agreement with Wesbank just over 5 years ago and they offered me a warranty policy from Motorite. The Motorite warranty was initially for 2 years and after that 2 years had elapsed, the called me again to offer me another 2 year plan which I also took. When that plan lapsed, I only had 1 year left to settle my finance agreement with Wesbank and I had another one of their representatives call me again for another 2 year extension. I obviously asked them how this would would since I only have one more year with Wesbank. The representative said, they will just double the policy (Warranty) premiums, so that it will be paid up in a year but I will have cover for the additional 12 months with Motorite.

Lets fast forward to the end of the finance term with Wesbank. I called them to cancel the Motorite policy and asked them to refund me the balance which would be for November 2018 until August 2019.

I contacted Motorite as well and asked them to do the same since Wesbank was taking forever to get back to me.

Motorite confirmed the amount that was due to me and made me signed a cancellation agreement.

After weeks of no response, I contacted Motorite and I told them that they should no longer cancel the agreement because the department that was dealing with this (had to give the go ahead) was MIA. I would call them everyday and not be able to get through.

Motorite confirmed that as long as I am no longer wishing to cancel, the will keep the policy active.

Now in July 2020, I had a need to claim from the policy and I was told that my policy was cancelled.

I called Wesbank about this and the consulted did not have the answers I needed. It was either they paid me the balance that Motorite confirmed for me at the time I requested the cancellation of they ensure that the policy is instated and pay for my claim.

The consultant told me that a supervisor would call me and again it has been a full month + and I have not received a call back.

Their service is pathetic and their turnaround time does not even exist.