1 reviews | Active since May 2017
STAY AWAY FROM WESBANK!!!!
On the 18th of April 2023 I've app**** for personal vehicle finance online and got the pre-approval. I then received an email from WesBank requesting supporting documents, I immediately responded on the same email with all the documents they requested. That's when it just went quiet, no response on my email, no response to any of my followed-up emails whatsoever. Called the call centre numerous times without any success, they eventually answers after wasting my airtime holding on for long.
I'm totally left in the dark with my application, don't know what's happening or what the next steps are. I'm literally and figuratively left in the dark. This has been a very bad experience with WesBank.
The seller doesn't have much time to do the sale, I might potentially lose this deal due to the poor customer service of WesBank (not sure why I mentioned customer service).
If anyone from another bank is reading this, you are welcome to contact me and I'll do the deal through you.
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Regards,
Raymond
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution