Sort this mess out

Mg car was written off, submitted everything that was needed from end of sept/ beginning of October until now I have not recieved a confirmation of closure of the account instead I’m sent from pillar to post, sent emails gets , sometimes only getting responses after two weeks responses, I have told to contact people from conserve which I don’t know what are they dealing with, called Pretty Dlhamini even left a message to one guy to ask her to call me until today. I have ran out of ideas now! I’m tired of fighting such incompetence! Wes bank has lost a client all I need now is to get the feedback about when am I going to get proof of account closure I need to purchase a car!! The whole 3 months dealing with a written off car!?? Is this the incompetence that we have to deal with here! Find refer me to anyone give me the solution and tell me when will my stuff be sorted … I need the date and time