1 reviews | Active since Oct 2015
Some ***** Up on MY Account. FIX IT PLEASE.
I am on Short-Time at work for the past few months as to a lack of jobs coming in directly related to the closure of Mittal. I have informed WesBank that I am unfortunately in that situation & that my payments will often be a little late, but will eventually get caught up. This hasn't stopped them from hounding me every opportunity they get and I'm sick of it. IT GETS PAID!!!! LEAVE ME ALONE!!! I'm NOT trying to run away from it! instead of the annoying phone calls, rather offer some assistance!!-BUT wait the worst is yet to come. I went to go pay my FULL INSTALLMENT & plus some at the FNB branch today. I took my statement with so that there could be no mistakes. They informed me that the account number on my statement is not reflecting on their system. this is not all, they were reluctant to help almost as if I'm *****ing the oxygen. I wish I could remember names.<br> They hound me, but when I try to pay them there is a problem with my account. I've had poor service from Wesbank from the start. I wish I had chosen another bank to finance my car :(.
Thank you for raising your concerns. You have been contacted by the respective customer service representative to discuss the matter further. Basically, Collection Solutions (Pty) Ltd is a debt collection company acting on WesBank's behalf and they would monitor and contact customers in respect of outstanding accounts. Your feedback has been updated on the account accordingly.
We trust that you find this in order.
Kind regards
WesBank
Thank you for raising your concerns. You have been contacted by the respective customer service representative to discuss the matter further. Basically, Collection Solutions (Pty) Ltd is a debt collection company acting on WesBank's behalf and they would monitor and contact customers in respect of outstanding accounts. Your feedback has been updated on the account accordingly.
We trust that you find this in order.
Kind regards
WesBank
