JV
Junior V
1 reviews | Active since Apr 2014
23 Nov 2020, 16:05
So called "payment holiday without permission
Wesbank decided to give me a 2 month "payment holiday" without my permission and without me accepting any terms and conditions. Now my vehicle is in arrears because of them deciding for me and i can not apply for any finance whatsoever.
If you call them, you are on the phone for at least 30min with no conclusion. Even the consultant can see there is an issue but cant assist me with rectifying the problem
This is utter 'bull****'
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WesBank's replyOfficial
24 Nov 2020, 08:26Dear Junior RE,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply24 Nov 2020, 08:26
Official
Dear Junior RE,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution