SMART UMA scratch and dents

Iam so disappointing at wesbank, I never thought that I could receive such treatment.

My vehicle is financed by them and they work with SMART UMA insurance. In February 2023 I received a call from one of their consulted recruiting me to join the scratch and dents insurance. I was skeptical about the it at first, but she convinced me to, however I asked her what were implications for canceling. She told me that I will only have to give them a month. The reason why I asked I didn't want to bide myself and I asked her to call the following day as I needed time to decide, she called the following day telling me that I can cancel at any time as long as I give them 1 month notice.

In August 2023 I sent my cancelation in written, to my surprise I was told that I needed to pay arrears, of which I refused since it was never part of the agreement. I was then told to engage with Wesbank regarding the matter. I even requested the recordings as a prove that the consultant only informed me about giving them a one month notice. After making a lot of calls wesbank repaid me by adding the monthly for the duration of 72 months to my installment(SMART UMA), without considering my complain. The sad part I never made claim with them.