BM
Bafana M
1 reviews | Active since Jan 2014
16 Aug 2015, 09:06
Smart-streamline *****
Friday around 12 pm I received a call from Westbank the caller was Andile Mgede who sold a smart streamline cover for my car and in responds I told him I want the copy of all the benefit he told me about in regards to this vehicle cover apon agreeing he told me he would like to sign me in the I will have 30 days to go through it and see if I agreed and then if not I will cancel it but he instead breached our agreement by only sending me policy confirmation without the the contract .
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WesBank's replyOfficial
19 Aug 2015, 10:11Hello Maremela,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise. Appropriate correction has been taken to ensure that we do not experience similar occurrences.
With this in mind, direct contact has been made and we await confirmation of your request to have the policy cancelled following your receipt of the requested policy documents.
We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise. Appropriate correction has been taken to ensure that we do not experience similar occurrences.
With this in mind, direct contact has been made and we await confirmation of your request to have the policy cancelled following your receipt of the requested policy documents.
We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply19 Aug 2015, 10:11
Official
Hello Maremela,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise. Appropriate correction has been taken to ensure that we do not experience similar occurrences.
With this in mind, direct contact has been made and we await confirmation of your request to have the policy cancelled following your receipt of the requested policy documents.
We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise. Appropriate correction has been taken to ensure that we do not experience similar occurrences.
With this in mind, direct contact has been made and we await confirmation of your request to have the policy cancelled following your receipt of the requested policy documents.
We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank