Slow service.

I contacted Wesbank to provide me with statements for my two company vehicles via their [Email Removed] platform. I am not able to phone them directly seeing that I am working out of the country.<br> <br> After first contacting them on 02/03/2016 to change my contact email address (my old email address is not working anymore) and also to provide me with monthly statements to this new address I was notified that they require more information for security purposes, which I appreciate and had no problem with. <br> <br> After providing the required information I received an email that said they changed my email address, no statements as requested. The start of April has come and I am yet to receive any statements. Contacting Wesbank via email causes serious delays for a business, needing to wait 48 hours for a reply. If the issue is not resolved you need to restart the process, getting a result could take weeks.