HB
Hester B
1 reviews | Active since Apr 2010
03 Nov 2021, 09:28
Slow or no service at all
Hi There, I accidentally transfer funds to my DirectAxis loan account. Was in communication with DirectAxis to refund me which they authorized the refund on the 27th of October but is still not reflecting in my account due to slow release from Wesbank. Please assist me urgently.
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Replies (2)
WesBank's replyOfficial
03 Nov 2021, 10:46Dear Hester B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply03 Nov 2021, 10:46
Official
Dear Hester B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
HB
Hester B's updateReviewer Update
03 Nov 2021, 11:07Thank you kindly
HB
Hester B's update03 Nov 2021, 11:07
Reviewer Update
Thank you kindly