1 reviews | Active since Jul 2016
Slow and inefficient service & they lie to you
<p> Between Wesbank and their associates Titleguard, their customer service is shocking. What was promised would be a 'few days' before the seller of the vehicle got paid, turned into a 1 month process. I would call or e-mail on a daily basis asking for feedback and these requests often went unanswered. The agents lie and tell you the money has been paid only to hear the next day that it hasn't been paid. Will never deal with them again!</p>
Thank you for your concerns highlighted. We have referred your account to the relevant department and they have contacted you to discuss the matter further. Please accept our apologies for the lack of feedback and delay in this regard.
We value such feedback and will strive to continue raising the bar in our service delivery. Your feedback has been shared with management to prevent re occurrences.
Kind regards
WesBank
Thank you for your concerns highlighted. We have referred your account to the relevant department and they have contacted you to discuss the matter further. Please accept our apologies for the lack of feedback and delay in this regard.
We value such feedback and will strive to continue raising the bar in our service delivery. Your feedback has been shared with management to prevent re occurrences.
Kind regards
WesBank
