JN
Justin N

1 reviews | Active since Oct 2019

02 Feb 2020, 12:33

SLACK AND PATHETIC WESBANK SERVICE

My wife recently sold a car to WEBUYCARS who settled her remaining amount with WESBANK over and above the settlement value ,so after a long hard time getting hold of Wesbank to confirm settlement payment they still have the account open and are still debiting her account for a car that has been handed over and paid in full to WEBUYCARS. Wesbank even handed all documents to WEBUYCARS after my wife had arranged delivery to her. She has sent all necessary documents to prove the settlement was paid on time and over and above settlement value and she got told she will get a refund of any money overpaid on the account which we still waiting for but as said the account is still open and will only be settled in Jan 2021. This is pathetic , shocking service as someone at Wesbank is not doing there job or they are trying to pull a fast one. we will keep on trying to get our money that is owed to us and hopefully someone at Wesbank who knows how to do their job can help us out and in efficient timing as well.

IF YOU WANT TO CONTACT LOUISE SHE IS IN IRELAND AND HER CELL IS +***91 AS SHE HAS TRIED CALLING YOU GUYS MANY TIMES AND BEEN PUT ON HOLD WASTING MONEY.

0
Replies (1)
WesBank
WesBank's reply03 Feb 2020, 09:09
Official
Dear Justin N,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution