SN
Steven N
1 reviews | Active since Apr 2013
01 Jun 2020, 20:34
Signed contract addendum for payment COVID-19 payment relief but debit orders still going through
Terrible customer service. App**** for COVID-19 payment relief. Completed all the steps and received my amended contract, yet the debit orders went through. Trying to give hold of someone who can help seems impossible. This will be the last time I finance a vehicle through them.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
02 Jun 2020, 10:06Dear Steven N
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply02 Jun 2020, 10:06
Official
Dear Steven N
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution