SICK OF WESNANK'S SERVICE OF THE RELIEF PAYMENTS

I have since the start of April I'm struggling with Wesbank to give me a Relief Payment on my can I may I got emails to send an addendum back to theme and signed witch I've done then I phoned them to confirm what is the process further. The lady said to me if they received the addendum from me witch she have confirmed the did then I'm approved. I want to have that on email and she said I must take her word for it this was start May so I couldn't pay June because of COVID and waiting for money. And JUNE/JULY I got an statement that says that I'm a month behind so I phone WESBANK and ask but I got the relief for the COVID so why I'm I one month behind so the lady said to me whoever is spoke to from WESBANK THAT SAID I WAS APPROVED DID NOT LOAD ANYTHING ON THE SYSTEM AND I NEED TO SEND THE ADDENDUM AGAIN TO THEM AFTER 7 ATTEMPTS TO GET THIS RELIEF STILL NOTHING HAS HAPPENED I'M SO SICK OF THIS WESBANK I CAN BLOW A GASKET