rP
rakgadi P
1 reviews | Active since Jul 2014
03 Sept 2015, 08:38
Shortfall still not finalised
Since my last complain my shortfall has still not been finalized. I am still stuck and unable to move on.
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WesBank's replyOfficial
14 Sept 2015, 10:16Hello rakgadipelo,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Our agent has been in contact with you to detail the due process to be observed before we, as a Bank, are in a position to confirm the shortfall on the account. All the respective policies have been cancelled with the entries passed accordingly and we have subsequently concluded an amicable arrangement for the shortfall on the account.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Our agent has been in contact with you to detail the due process to be observed before we, as a Bank, are in a position to confirm the shortfall on the account. All the respective policies have been cancelled with the entries passed accordingly and we have subsequently concluded an amicable arrangement for the shortfall on the account.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply14 Sept 2015, 10:16
Official
Hello rakgadipelo,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Our agent has been in contact with you to detail the due process to be observed before we, as a Bank, are in a position to confirm the shortfall on the account. All the respective policies have been cancelled with the entries passed accordingly and we have subsequently concluded an amicable arrangement for the shortfall on the account.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Our agent has been in contact with you to detail the due process to be observed before we, as a Bank, are in a position to confirm the shortfall on the account. All the respective policies have been cancelled with the entries passed accordingly and we have subsequently concluded an amicable arrangement for the shortfall on the account.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank