mM
mary M

1 reviews | Active since Dec 2017

07 Dec 2019, 14:32

Shortfall Payment arrangement

I bought a BMW 320d 2019 model this year March, I am selling the car back to the dealership and I was informed that they can buy it from me at R 600 000 and my settlement with Wesbank it’s R840 000 I have been calling wesbank trying to reach an agreement on the shortfall amount and I am being told that the only option is for me to pay the shortfall in cash. I don’t believe that I am the only one in South Africa who has sold her car and has a shortfall that can’t pay immediately but willing to get an agreement on the payments.

0
Replies (2)
WesBank
WesBank's reply09 Dec 2019, 09:17
Official
Dear mary M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
mM
mary M's update09 Dec 2019, 11:25
Reviewer Update
hi Neo
you can call me on *** 0r *** i need this to be resolved by end of business today.