Shortfall cover plus buy WesBank

I have vehicle finance with WesBank and my car was recently involved in an accident and my car was written off.. Kingprice my insurance have approved the claim and will settle the car hopefully soon as they have promised, In case of a shortfall, I took out moto vantage cover plus and moto vantage CPP underwritten by HOLLARD to cover any shortfall amount, now I've heard people complain that WesBank sometimes don't honour this agreement and pay or cover the shortfall... So I'm asking hellopeter to keep an eye on my case and ensure that they honour this agreement as I've been paying monthly for this shortfall cover as its been included in my monthly car installments...