SHODDY SERVICE

On 14 March I used the self service portal to change my banking details from FNB to Nedbank, for my debit order details for Wesbank and Axis accounts. This included uploading letter of account confirmation from Nedbank. I received confirmation emails for each request. On 25 march there were attempts to debit the old FNB account, which were not successful, as the funds were in the Nedbank account. I immediately went online and completed the complaints form on Wesbank, insisting that they correct the problem and not charge me for unsuccessful debits. To date, this submission has not even been acknowledged. The only communication has been nasty SMS's threatening negative entries on the credit bureaus. Today I spent 18 minutes on my cellphone, attempting to have this corrected by the call center, moving from one person to the next. Eventually, just when it seemed I had got to the point of resolution, the line was cut off. The funds are sitting in my Nedbank account, waiting to be debited. WHY DO I GET TREATED LIKE A DEFAULTER WHEN WESBANK CANNOT COMPLETE A SIMPLE TASK???