SHOCKINGLY TERRIBLE (LACK OF) SERVICE

Item: WesBank
Rating: 1
Author: Sone J

I have been waiting since the 4th of November 2020 for my licence disk renewal to be couriered to me. I app**** and paid for my license disk renewal on the WesBank online platform and have received no communication since, only once I complained multiple times on Social Media I was told my issue has been escalated and I will be contacted and my issue will be resolved within2-3 working days, nobody has contacted me and my license disk has still not been delivered.

My license disk has now expired and will be fined if I get pulled over. Will WesBank pay that fine...NO!!

I have been more than lenient during these tough times but this is now getting ridiculous!!

Helpful (0)

Replies (1)

WesBank's replyOfficial

11 Dec 2020, 15:43

Dear Sone

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply11 Dec 2020, 15:43

Official

Dear Sone

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution