aM
adam M

1 reviews | Active since Jun 2016

15 Mar 2022, 08:16

Shockingly bad service and staff

After paying up a vehicle around 2007 or so, and requesting the log book, I am still waiting for it.

Then chatted and paid a fee in November 2021 asking for it again. Was told 10 to 14 days. The ln again in February 2022...and yet we still wait.

Then I was told that my address is undeliverable...and it's my fault. Really? Then supply another address and ask when it might get there and was told I'll get an SMS.

This is absolutely ridiculous and a true reflection of how bad and ludicrous Wesbank systems are and also how their staff don't care at all.

0
Replies (1)
WesBank
WesBank's reply15 Mar 2022, 09:06
Official
Dear  Adam M,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution