1 reviews | Active since Aug 2015
Shocking Service, Lies, ***********
Sold my vehicle at the end of July and fully settled it through a dealer. Received confirmation from Wesbank that the vehicle was settled. 1 of August they run a debit order on my account for R7K, so I call to log it and am informed yes it was their mistake and they will refund immediately, but I should give 48hrs. Phone back after 48hrs as no funds are present. \no sir payment was made here is your account statement"this after I requested a Proof of Payment. Internal docs mean nothing I want a bank document proving payment. Then I get told the vehicle was never settled to which I send proof and the letter they sent me confirming it was settled. Sent my bank statement to confirm no repayment between the 1st and 8th of Aug. I then Speak to a Curt Moonsamy a supervisor of sorts who says he will resolve it and call me with feedback. Promised everything will be sorted by the 12th of August in the morning (apparently their internal system rejected the payment thus no POP - I call BS). It is now COB on the 12th of August"
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Your refund was expedited following some maladministration form our back office. The appropriate corrective action has been taken to ensure that we do not experience similar occurrences.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Your refund was expedited following some maladministration form our back office. The appropriate corrective action has been taken to ensure that we do not experience similar occurrences.
We trust that this is in order whilst assuring you of our best intentions at all times.
Yours faithfully,
WesBank