Shocking service from their agent!

<p>I have been a client of Wesbank for over 4 years now and have been happy with their service prior to this. I have just financed my 3rd vehicle through them and cannot say that I am at all satisfied with the agent handling my application. Fahiem Bechor has to be one of the worst agents out there representing the Wesbank name. He would strategically reply to mails sent in the morning at 16:50 knowing very well that the answering service goes straight to voicemail at 17:00. He doesn’t read his mails and simply deletes them without even opening the mail. I have a read receipt sent on my mails and it would respond with the following “FAHIEM BECHOR deleted the mail without reading its contents”.</p> <p>What was even more perturbing was that with a simple Google search his name came up on Hello Peter with a terrible review made on the 16th of September 2016. Nothing from his side has changed regarding that review. He has "direct line" it stated in his footer which he never answers on top of him prolonging the application by over 2 weeks due the several unanswered mails by him which he selectively reads and misses critical attachments to then ask for the attachment attached in my previously unanswered mails. </p> <p>He was beyond shocking and once I got hold of his manager (MZ) she was great and was able to assist and finalise everything from previous mails in a few hours.</p> <p>When he final contacted me on the phone for the first time after not delivering on many promises made through his colleagues to call me he had then just decided that I will be taking a HIGHER FIXED rate which was never once stipulated in previous conversations.</p> <p>Shocking service considering I spend nearly 120min of my airtime trying my utmost best to get hold of Fahiem.</p>