KM
Kirsty M
1 reviews | Active since Jul 2013
28 Sept 2019, 11:18
Shocking service
I have been on hold waiting for someone to answer your Call Centre for over 23 minutes (still on hold - and this is my third attempt), so I can update my application with my OTP. There is also no way on the website (at least not one that is user friendly), that I can update my application after I have submitted it. Considering I have financed multiple cars with you, and all I want to do is have a simple conversation with someone to update my application and review my rate, this is shocking.
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WesBank's replyOfficial
30 Sept 2019, 09:38Dear Kirsty M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply30 Sept 2019, 09:38
Official
Dear Kirsty M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution