PB
Paul B
1 reviews | Active since Jan 2022
04 Apr 2022, 15:03
SHOCKING SERVICE
SHOCKING SERVICE ! I have tried the entire day today with several consultants that answer the phone and I have been kept of hold for 2 hours. Each time I call back, I am put through again to a PATHETIC voice recorded message to NO AVAIL. I ask that I am not put on hold and the response is OK and what happens, I am put on hold all over again. What will it take to speak to someone who can assist me ?????????????????? USELESS and PATHETIC service. I ask for a Manager and Guess what, No Managers - Feedback in this matter as a matter of URGENCY would sincerely be appreciated today !!!!
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Replies (2)
WesBank's replyOfficial
04 Apr 2022, 15:16Dear Paul B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply04 Apr 2022, 15:16
Official
Dear Paul B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
PB
Paul B's updateReviewer Update
04 Apr 2022, 15:20This is the most useless response, Why Not call me as the Paying customer ??????????
PB
Paul B's update04 Apr 2022, 15:20
Reviewer Update
This is the most useless response, Why Not call me as the Paying customer ??????????