FV
Fanie V
1 reviews | Active since Feb 2022
02 Feb 2022, 14:07
Shocking service
Hello Wesbank
I settled my account with you on the 4th of January 2022.I have submitted proof of payment 3 times.My account has not been settled and you continue to deduct debit orders.Have you lost my money?Your consultants or customer service cannot tell me?Is this going to be a lifelong debit order now.Please advise.
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WesBank's replyOfficial
02 Feb 2022, 14:21Dear Fanie Viviers,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply02 Feb 2022, 14:21
Official
Dear Fanie Viviers,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution