AO
Amanda O
1 reviews | Active since Sept 2016
30 Apr 2025, 13:17
Shocking service by Wesbank
Since 19 March 2025 I am contacting Wesbank for payment on vehicle repairs, they just ignore each and every email. Today I decided to contact Wesbank via telephone and I am holding on for exactly 55 minutes - can this be correct or is Wesbank just hoping a person would just hang up. What shocking service, so typically of South Africa nowadays - they just don't care.
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Replies (2)
WesBank's replyOfficial
30 Apr 2025, 13:34Dear Amanda O,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. They will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. They will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply30 Apr 2025, 13:34
Official
Dear Amanda O,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. They will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. They will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
AO
Amanda O's updateReviewer Update
30 Apr 2025, 13:53Thank you.
AO
Amanda O's update30 Apr 2025, 13:53
Reviewer Update
Thank you.