Shocking service

I am appalled at the worst turnover time from Westbank. My daughter has been trying to get the registration papers for her car which she has a buyer for before she leaves the country since 13 June. Despite numerous calls and emails to the Westbank, she has still not received the document. This has placed her under extreme stress. The service is shocking and as an existing FNB and Westbank client it makes me think twice about which bank I am banking with