BP
Bonginkosi P
1 reviews | Active since Mar 2011
01 Jun 2015, 10:38
Shocking service
Good day,<br> <br> I am surprised of seeing my account with additional charges. I have been paying R2000.00 monthly and Dec made two payments which total was R5000.00 from Jan till now, I managed to bring my account up today, last week was on credit of R800 something now my account is back to errors. Kindly resolve your mess in my account and do what is right. Please don't make fall back and forth. I keep calling and the call centre. Last week was doing the enquiry about the credit in my account... now the Ghost arrived in my account mess it Up! Can someone just fixed this S**** <br>
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WesBank's replyOfficial
04 Jun 2015, 14:59Hello pilisob,
Thank you for bringing this matter to our attention and affording us the opportunity to address this issue comprehensively.
Your Debt Review status was terminated in October 2014 because the last payment received was in June 2014. We duly contacted you to advise you of the consequences of this termination and an arrangement to recover the outstanding amount was concluded however this arrangement was not honoured. In lieu thereof, the account was handed to our attorneys for the enforcement of the credit agreement in February 2015 and in terms of the finance Agreement, you remain liable charges applicable. This has been communicated to you directly by a manager from the relevant department.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address this issue comprehensively.
Your Debt Review status was terminated in October 2014 because the last payment received was in June 2014. We duly contacted you to advise you of the consequences of this termination and an arrangement to recover the outstanding amount was concluded however this arrangement was not honoured. In lieu thereof, the account was handed to our attorneys for the enforcement of the credit agreement in February 2015 and in terms of the finance Agreement, you remain liable charges applicable. This has been communicated to you directly by a manager from the relevant department.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply04 Jun 2015, 14:59
Official
Hello pilisob,
Thank you for bringing this matter to our attention and affording us the opportunity to address this issue comprehensively.
Your Debt Review status was terminated in October 2014 because the last payment received was in June 2014. We duly contacted you to advise you of the consequences of this termination and an arrangement to recover the outstanding amount was concluded however this arrangement was not honoured. In lieu thereof, the account was handed to our attorneys for the enforcement of the credit agreement in February 2015 and in terms of the finance Agreement, you remain liable charges applicable. This has been communicated to you directly by a manager from the relevant department.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address this issue comprehensively.
Your Debt Review status was terminated in October 2014 because the last payment received was in June 2014. We duly contacted you to advise you of the consequences of this termination and an arrangement to recover the outstanding amount was concluded however this arrangement was not honoured. In lieu thereof, the account was handed to our attorneys for the enforcement of the credit agreement in February 2015 and in terms of the finance Agreement, you remain liable charges applicable. This has been communicated to you directly by a manager from the relevant department.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank