Shocking lack of service from Colserve/Wesbank

Shocking lack of response from Renata Appelgreen at Colserve for 10 days and counting after the executor of a deceased estate has settled the Wesbank account and all this woman needs to do is send a release note to the warehouse so that the family can collect their vehicle. No one is that busy that they do not respond to instructions from the executor of a deceased estate - this is what she is being paid for? I see that nothing much has changed at Wesbank over the last 20 years - they are still a useless institution.