Shocking attitude from Colserve agent

This is the email I receive from Wesbank for a payment that is 1 week overdue.

From: Mazibuko, Bongani <***> Sent: Monday, 09 September 2019 12:13 To:*********xx Subject: r*********x

Good day *********xx

Please be advised your WesBank account is in arrears as per below and we need a full payments no later than today if not so I will arrange for vehicle collection

********When I rep**** in shock and horror asking how on earth a collection can be arranged on a payment 7 days in arrears the agent responded:

Hi

You are excused please make payment before I hand over this account

Regards Bongani ***

******** I am HORRIFIED! Who trains these people? My payment may be late at times but I have NEVER missed a payment. SHOCKING ATTITUDE!!!