She called me to help and that's that

On the 30/04/2015 this lady called me regarding a survey in which I responded that Wesbank service is very poor when it comes to individuals. She said I must forward the emails regarding this matter. I mailed her afterwards a few times to hear what now as I was receiving anything from her. Up to date she does not even email me or call me regarding the matter. NOW how is this woman going to help me and she is working at the client services of Wesbvank. Very poor service or she does not know what to do.<br> I think this is very poor and she should not be making calls and promise clients to help them.