Shame on Wesbank

Shame on Wesbank. I paid my last installment on 15 Aigust 2025 and requested Wesbank for change of Titleholder. Wesbank requested for a copy of my ID, R384 for Courier fees and change of Titleholder. I sent Wesbank proof of payment and all required documents on 24 August 2025. I never received confirmation from Wesbank on the email I sent. On 28 August 2025 I called Wesbank to confirm whether they received my email. The consultant told me that they dont confirm and I must folliwup after 14 days as the papers will be delivered within 10-14 days at my address. I called Wesbank on 10 September 2025. The consultant told me they never received my email and I must forward the documents to his email. I forward the initial email (24 Aug 2025) with all attachments to his email. Whilst on the phone he received it. I told him to scroll the email and to see that the initial mail was sent to Wesbank on 24 August 2025. Mr Quintin Swanepoel of Wesbank told me that the waiting period of 10-14 Days for delivery of documents will start afresh. Shame on Wesbank