1 reviews | Active since Mar 2012
Settlement of vehicle - Not settled
I bought a BMW 220i in 2014 from Vaalridge Auto in Vereeniging and financed it through Wesbank. Initially a contract was presented, but the payment was not as agreed. Vaalridge Auto then requested the contract to be cancelled, and a new contract presented which we signed. This month I settled the car after requesting a full and final settlement amount from Wesbank. I settled the vehicle on the 22nd May in the 7 day grace period. Wesbank then sent me another account for R7000 plus, but with a completely wrong account number. After calling numerous times from abroad to settle this matter, I was told that there was no funds in the acount the 1st of the month I settled the car and that Wesbank gave me a settlement taking into account that the debit order may still be paid. But this is a totally different account number from my original account which I paid every month from the contract signature. I was told to go back to ABSA to ask why the debit order was sent back. This is a big embarrasment for me, as I alwys pay my bills and keep a clean credit record. Wesbank must sort this out and make sure the cancelled contract is cancelled. I can not be held responsible for their incompetence
Thank you for bringing this matter to our attention and therefore affording us the opportunity to clarify what has transpired.
In accordance with your negotiations with the dealership, we agreed to restructure the original finance agreement to include a balloon and in the processing thereof, you were unduly refunded an instalment of R6 967.68 on 2 October 2014 to your ABSA account because the same debit order returned unpaid. The primary account was closed prior to the returned debit order and according to our records, the Bank did not advise you of any reprieve of your financial obligation during the transition period whilst you remained in possession of the asset. Once the deficit was apparent, we made several attempts to recover the outstanding funds however our attempts were unsuccessful. The outstanding amount has subsequently been reinstated under a new account number for restitutive purposes.
The Bank has acted in good faith and we implore you to cooperate with our restorative efforts.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and therefore affording us the opportunity to clarify what has transpired.
In accordance with your negotiations with the dealership, we agreed to restructure the original finance agreement to include a balloon and in the processing thereof, you were unduly refunded an instalment of R6 967.68 on 2 October 2014 to your ABSA account because the same debit order returned unpaid. The primary account was closed prior to the returned debit order and according to our records, the Bank did not advise you of any reprieve of your financial obligation during the transition period whilst you remained in possession of the asset. Once the deficit was apparent, we made several attempts to recover the outstanding funds however our attempts were unsuccessful. The outstanding amount has subsequently been reinstated under a new account number for restitutive purposes.
The Bank has acted in good faith and we implore you to cooperate with our restorative efforts.
Yours faithfully,
WesBank