Settlement Fees

Settled the vehicle, but charged a early settlement fee. Per my contact I did provide 3 months notice by way of downloading a settlement letter online. Per my contract clause 9 it advised I need to give notice (but does not provide accepted methods for giving such notice such as written or call like other sections in the contract) therefore I reasonable assumed by downloading the settlement form as giving notice (as using the online facility is one of Wesbank's means of customer interaction)

Please reverse the penalty fee as notice was provided months in advance by selecting the settlement option on the wesbank website.