Settlement and Natis
I phoned to get a settlement letter and copy of natis, after two min I was put on hold for 30min then phoned back and was told there is only one person that works on my case (the person that put me in hold for 30min) and he is currently on LUNCH....
The previous week it took them less than 10min call to answers for a bunch of questions and send a settlement now they place me on hold for 30min because its lunch time.
Will definitely not finance another vehicle with them.
Insurance company has been struggling for two days to get the documents, I thought maybe I can get it quicker as I am the customer but apparently lunch time is more important than to finish your conversation with a customer.
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WesBank's replyOfficial
07 Feb 2019, 13:30Dear Henriette Noortman,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89BB1.
Regards,
Wiesaal Sallie
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89BB1.
Regards,
Wiesaal Sallie
WesBank Service Resolution
WesBank's reply07 Feb 2019, 13:30
Official
Dear Henriette Noortman,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89BB1.
Regards,
Wiesaal Sallie
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89BB1.
Regards,
Wiesaal Sallie
WesBank Service Resolution