PS
Penelope S
1 reviews | Active since Oct 2016
16 Mar 2021, 14:23
settlement amount in ful
I had car finance with Wesbank .The third party paid the settlement amount in full on the 12/03/2021.On Monday the 15th the debit order went thru my bank. I requested for a refund and now they are refusing to pay back. I have sent all the necessary document required on their website but no refund was paid back. Kindly assist
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
16 Mar 2021, 15:02Dear Penelope S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply16 Mar 2021, 15:02
Official
Dear Penelope S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution