settlement
My dealer(acs cars ) got the settlement of R83,864 from wesbank on 24th August 2015 to settle the car(bmw)that I have traded in to them.The dealer made eft on the 24th August 2015 and proof of payment was given to me. This settlement amount was valid until 29th August 2015.<br> <br> <br> When I checked my wesbank account ,it reflects that I have a balance of R13,864 with the monthly installment of R4,318,49, payable on 30th September 2015.<br> When I phone wesbank, I can't get through and for the last two day I have been sending them emails but I don't get any response<br>
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WesBank's replyOfficial
14 Sept 2015, 10:05Hello nekelepe,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations.
We contacted you directly to clarify that a settlement quotation is only valid if the outstanding capital balance is paid with a nominal contribution towards the interest accrued over the respective period. Whenever the notice period is extended, either by the user or when the dates coincide with contractual details, the settlement will be adjusted accordingly to make provision for the scheduled instalment because a consumers civil agreement with a service provider does not negate the underlying obligation in terms of the credit agreement. In this instance the dealer was aware of the conditions applicable and therefore paid the higher amount to exonerate any further financial obligation in terms of repayment.
This has been directly communicated to you for clarity and the account was closed successfully.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations.
We contacted you directly to clarify that a settlement quotation is only valid if the outstanding capital balance is paid with a nominal contribution towards the interest accrued over the respective period. Whenever the notice period is extended, either by the user or when the dates coincide with contractual details, the settlement will be adjusted accordingly to make provision for the scheduled instalment because a consumers civil agreement with a service provider does not negate the underlying obligation in terms of the credit agreement. In this instance the dealer was aware of the conditions applicable and therefore paid the higher amount to exonerate any further financial obligation in terms of repayment.
This has been directly communicated to you for clarity and the account was closed successfully.
Yours faithfully,
WesBank
Best regards,
WesBank's reply14 Sept 2015, 10:05
Official
Hello nekelepe,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations.
We contacted you directly to clarify that a settlement quotation is only valid if the outstanding capital balance is paid with a nominal contribution towards the interest accrued over the respective period. Whenever the notice period is extended, either by the user or when the dates coincide with contractual details, the settlement will be adjusted accordingly to make provision for the scheduled instalment because a consumers civil agreement with a service provider does not negate the underlying obligation in terms of the credit agreement. In this instance the dealer was aware of the conditions applicable and therefore paid the higher amount to exonerate any further financial obligation in terms of repayment.
This has been directly communicated to you for clarity and the account was closed successfully.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
As a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations.
We contacted you directly to clarify that a settlement quotation is only valid if the outstanding capital balance is paid with a nominal contribution towards the interest accrued over the respective period. Whenever the notice period is extended, either by the user or when the dates coincide with contractual details, the settlement will be adjusted accordingly to make provision for the scheduled instalment because a consumers civil agreement with a service provider does not negate the underlying obligation in terms of the credit agreement. In this instance the dealer was aware of the conditions applicable and therefore paid the higher amount to exonerate any further financial obligation in terms of repayment.
This has been directly communicated to you for clarity and the account was closed successfully.
Yours faithfully,
WesBank
Best regards,